Frequently Asked Questions

Is Shopify Unite a good fit for me?

At Shopify Unite, our partners and developers come together to celebrate shared accomplishments, forge new connections, and ignite the future of commerce technology. If you are a Shopify Partner; if you build on Shopify, build for Shopify merchants, or if you are a developer working for a Shopify merchant, this is the conference for you.

What type of skill sets should be attending the conference?

Shopify Unite provides value to many skill sets including web designer, front end developer, back end developer, marketer, business development, and more.

What kind of programming can I expect at the conference?

Two full days of Shopify product announcements, deep-dive breakout sessions, technical workshops, in-depth talks from industry leaders, 1:1 office hours with API support and product experts, Shopify Partner panel discussions, and more.

Do you offer programming in different languages?

At this time, Shopify Unite is an English-speaking event and while we encourage partners from all around the world to attend, please understand that all of our talks, communications and event materials will be in English.

How can I purchase a ticket?

Tickets are now sold out.

Stay in the loop through our Shopify Partner social channels, blog, and check your email for livestream updates and other announcements.

Is there a wait list?

Tickets are now sold out.

You can join our wait list for a chance to purchase tickets if they become available as well as get updates on how to tune in to our livestream.

I can no longer attend Shopify Unite. Will you issue a refund?

Unfortunately, we do not issue ticket refunds or exchanges for Shopify Unite.

Can I transfer a ticket to someone else?

If a member of your team can no longer attend Unite, you can reassign their ticket within your organization. You will need to assign and register all of your purchased tickets to your team members by April 6.

What does the unregistered, unassigned, and registered status mean for my ticket(s)?

After you purchase your Shopify Unite ticket(s), you will need to assign them to yourself and/or the individuals on your team who plan to attend to complete registration.

An unassigned ticket means the purchased ticket needs to be assigned to a member of your organization through your partner account. This also means assigning any ticket you purchased for yourself to yourself.

Once the ticket is assigned, the assignee will receive an email with instructions on how to complete registration.

You can update any registration information or reassign tickets through the ticket portal until April 6.

Tell me more about the Shopify Unite Fund — am I eligible to apply?

You can read more about the Shopify Unite Fund opportunity on our website — we encourage you to apply if you identify as underrepresented in tech. We are accepting applications starting January 20 until January 31 and recipients will be announced in mid February.

When should I plan to arrive in Toronto for the conference?

Full conference programming will occur on May 7th and 8th, but we encourage you to take advantage of additional programming for our Partner Day on May 6th.

Do you have hotel information for attendees?

The conference is at Evergreen Brick Works and we encourage you to book your accommodations as soon as possible. A limited room block at the Hilton Toronto is available for conference attendees:

Hilton Toronto $239 CAD per night
145 Richmond Street West
Toronto, ON
M5H 2L2
Available Dates: May 5-9
Book your stay here
or call for reservations: 1-800–HILTONS
Group code: SHOP20

We will be offering a shuttle service from this hotel to Evergreen Brick Works during Shopify Unite. We will share details with hotel guests and attendees as these schedules become available.

I will need a visa in order to travel to Canada for the conference. Can Shopify help with this?

Shopify can help conference ticket holders with a letter of invitation to the event to use for your visa application. Once you purchase a ticket to Shopify Unite, you will be sent instructions on how to request your invitation letter and some best practices we recommend when applying for your travel visa.

Do you need speakers?

Thank you for your interest. We’ve opened up a call for speakers for our community and industry leaders to submit ideas for sessions — please fill out this form by March 1.

I’m interested in sponsoring Shopify Unite, how can I find out more information?

Thanks for your interest in sponsoring Shopify Unite. We’re very fortunate to receive a lot of interest from the community to get involved and we will update you with our plans for sponsorship for this year as we have information to release.

I'm a member of the press and I’d like to know how I can get more information?

If you‘re a reporter or analyst who is interested in learning more about Shopify Unite, please contact the Shopify press team for more information.

I have an accessibility question, where can I ask it?

Our accessibility team will be happy to answer your questions, please reach out to them.

I still have questions that aren’t answered here, where can I reach you?

Send us an email, and we’ll be in touch as soon as possible.